Vital Homoeopathic Clinic ("us", "we", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Collection of Personal Information

   We collect personal information about you when you use our website and services, including: Information you provide to us when you create an appointment, including your name, email address, phone number, date of birth, and medical complaints.

   Any reports or attachments you provide to us as part of your appointment request.

   Information you provide to us when you refer other patients, including the name and contact information of the person you are referring.

   Information you provide to us when you contact us by email, phone, or WhatsApp. We may also collect certain information automatically when you use our website and services, including:

   • Your IP address.
   • Your browser type and version.
   • The pages you view on our website.
   • The time and date of your visit.
   • The amount of time you spend on our website.
   • We use cookies and similar tracking technologies to collect this information.

2. Use of Personal Information

   We use your personal information for the following purposes:

   • To provide our website and services to you.
   • To process your appointment request and to contact you regarding your appointment.
   • To provide customer support and to respond to your inquiries.
   • To communicate with you about our services, including promotional and marketing communications.
   • To improve our website and services.
   • To comply with our legal obligations.

3. Disclosure of Personal Information

   We may disclose your personal information to the following third parties .

   • Service providers that perform services on our behalf, such as hosting, data analysis, and customer service.
   • Our business partners, to offer you products, services, or promotions that may be of interest to you.
   • Any person or entity to whom you have authorized us to disclose your personal information.
   • We may also disclose your personal information as required by law or as necessary to protect our legal rights or the legal rights of others.

4. Payment

   We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

   Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

   PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

   For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

5. Third-Party Websites

   Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy policies of these websites before providing any personal information.

6. Children's Privacy

   Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take reasonable steps to delete the information as soon as possible.

7. Consent

   By using our website and services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

8. Data Transfer

   We may transfer your personal information to countries outside of India for processing and storage. These countries may not have the same data protection laws as India. However, we will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. International Users

   If you are accessing our website or services from outside India, please be aware that your personal information may be transferred to, stored, and processed in India where our servers are located and our central database is operated. By using our website and services, you consent to the transfer of your personal information to India and to the processing of your personal information in India in accordance with this Privacy Policy.

10. Your Rights

    You may have certain rights with respect to your personal information, including:

    • The right to access and receive a copy of the personal information we hold about you.
    • The right to request that we correct any inaccurate or incomplete personal information we hold about you.
    • The right to request that we delete your personal information.
    • The right to object to our processing of your personal information.
    • The right to restrict our processing of your personal information.
    • The right to withdraw your consent to our processing of your personal information (if we are relying on your consent to process your personal information).

    To exercise these rights, please contact us using the contact information.

11. Security

    We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

12. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting the updated Privacy Policy on our website. Your continued use of our website and services after the effective date of the updated Privacy Policy constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact us at vhchomoeopathyclinic@gmail.com.